We get it. You’re busy running a hospitality business and you want it to be the best it can be, but it’s impossible to be in all the places at the same time. You can’t be with the front desk attendants while also with the housekeepers. And don’t forget about the dining area!

That’s where Mystery Shopping comes into play.

Mystery Shoppers go through the entire guest journey – from booking online, asking staff relevant questions, and staying a night (or more, depending on the property’s needs). As they go through the process, they take detailed notes on factors such as:

• Ease of booking
• Cleanliness
• Staff attire
• Friendliness of staff
• Timeliness
• Signage
• Food and beverage
• Other sections of the property (Gym, Swimming Pool, Kid’s Area, etc.)
• Post-stay follow-up

What makes a Mystery Shopper special? They do all this while incognito. Your staff won’t know who it is (businessman, family, couple) so they will truly be on their regular behavior. It’s the perfect way to verify and maintain quality control of your hotel or STR.